Terms Of Use



** Corporate 50% First Ride Discount:

The 50% off your first ride, corporate discount {when offered}, is applicable after a valid appointment has been set up to discuss the setting up of a corporate account.


We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at time of pick up. We can provide you with a car at short notice by phone or online upon availability.


If you do not see your driver at a certain pick up point do not leave before calling the dispatch office, 800-461-7433 we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 60 minutes, from the time of flight arrival, at airport pickups. We will then try to reach you by calling you at your cell phone, your home phone, or your contact person’s phone all depending on the nature of the pickup. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee) plus any other related fees. To authorize the driver to wait please call the office to authorize his wait. If we do not hear from you after the time frame, we will contact you again, if no contact is made you will get billed for the ride plus the waiting time. Therefore a “No Show” fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, please call 800-461-7433 to avoid a “No Show” fee.

Damages Resulting from Your Act:

Black Car Limousine will charge you the cost of cleaning the vehicle as result of you or your authorized party Getting Sick in, or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.

International Services:

Black Car Limousine Services (herein this paragraph referred to as “Black Car Limousine”) enables its clients (herein this paragraph referred to as “Users”) to book international travel services over its online platform, through the association with other online platforms, as well as through the applications for mobile devices (“Apps”). The service of Black Car Limousine is made up only by the arrangement of ground transportation services for a User with an affiliate transportation service provider (herein this paragraph referred to as “ATSP”) as an intermediate, and not in the provision of the travel service itself.

These Terms and Conditions (herein this paragraph referred to as “Terms”) are part of every agreement between Users with the arrangement of international travel services by Black Car Limousine. They also describe in detail the travel services which are offered through the direct entitlement created by Black Car Limousine between the User and the TSP.

Deviations from the User Terms, even in the case of letters of confirmation and unreserved services, are hereby rejected. Only if the management of Black Car Limousine has expressly agreed in writing, does this not apply.

Black Car Limousine, acting as an intermediate, simply arranges for the User an entitlement to have ground transportation services provided by an ATSP independent of Black Car Limousine.

Therefore, Black Car Limousine makes the necessary arrangements with the ATSP in its own name, which provides the User with an entitlement to be serviced by the ATSP (“Third-Party Beneficiary”) for the benefit of the User. Consequentially, Users are entitled to demand travel services and other claims directly from the ATSP.

The User uses Black Car Limousine only as an intermediate or an arranger and not as the actual transport service. The compensation claim of Black Car Limousine is made up of arrangement fees as well as the advance payment made by Black Car Limousine to the ATSP.

By submitting a completed booking form via any of the methods mentioned above, by email or by telephone (“Ride Request” of the User) to Black Car Limousine the User makes an offer for the conclusion of an arrangement agreement. The object of this agreement is the arrangement of the travel service to meet the User’s Ride Request.

Black Car Limousine next may send the User, either via email or via telephone call, confirmation of the receipt of the ride details for the travel service which is to be arranged. Through this, Black Car Limousine confirms only the receipt of the User’s Ride Request.

The arrangement agreement between Black Car Limousine and the User for the requested travel service comes into effect only through a separate statement (“Booking Confirmation”) by Black Car Limousine via email. The User themselves is then entitled to demand the transportation services from the ATSP directly as well as to make further claims directly against the ATSP and not hold Black Car Limousine liable for any damages or losses incurred in the course of such services.

By proceeding and concluding the international ground transportation services requested, the User hereby acknowledges and accepts the Terms stated above.

Credit Card Transactions:

We only take an authorization on the card to guarantee funds availability, it will show as (Pending funds) if you check your credit card account statement on-line. The authorization amount is usually higher than the expected charges in the event you decide to make some additional stops you did not inform us of or changed your destination. We will then charge your card after the trip has been completed. All receipts are sent by email.


For Corporate clients with established corporate accounts all charges of the invoice will be considered correct and due upon receipt or whichever terms are indicated on the invoice, unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed, mailed or sent via email to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.

For Individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct, unless we receive an objection within 15 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed, mailed or sent via email to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.

Collection Fees:

You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due in cases of non-payment.

Rates Changes:

Black Car Limousine reserves the right to change any rates of any of the services, charges, costs, fees and expenses at any time without prior notice.

Itemized Invoices:

For Corporate clients with established corporate accounts, Itemized invoices will be sent regularly on a net 30 (Every 30 days) or at intervals requested {in writing} by the client.

For Individual accounts and personal profiles, Itemized invoices are sent only when requested.

Payment Due Date:

For Corporate clients with established corporate accounts, all payments should be received no later than 15 days from the invoice date or from the last day as stated in the “Payment Terms” on the invoice, example: if “Terms” is at “Net 30 days”, payment should be received no later than 15 days from the 30th day of the invoice date. Payments not received within the time frame allowed shall occur interest charges added of 18% yearly or 1.5% monthly or as agreed upon a signed service agreement. All corporate accounts are required to have a valid credit card on file and, in the event of failure to receive payment for services provided, Black Car Limousine has the right to process overdue invoices to the credit card on file.

For Individual accounts and personal profiles, all payments should be received after executing the ride. For credit card holders, the total charge will be charged to their credit card after completion of service, please note that in some cases, a pre-authorization may be processed in order to validate the card and the availability of funds.

Point to Point Fare:

Those are prices calculated based on mileage and zones but, they can also be charged as a flat rate. Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.

Hourly Rates:

Packages of Vehicles rented hourly. Certain hourly minimums and zones restrictions apply.

Waiting Time:

A 60 minute for domestic, 75 minutes International grace period is allowed following the reported flight arrival time for airport pickups only.
A 10-minute grace period is granted for all other pick-ups, including pickups at private Airports {FBO}. Waiting time will be charged at 15 minute increments after the grace period.
Black Car Limousine checks arrival status of all domestic and international flights, the driver is dispatched one hour before official time of arrival (ETA).
For train station pick-ups the same waiting time policy applies as above.


Price per stop varies based on distance and location, please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.


All round-trip tolls are billed to the customer depending on the route chosen {Entry & Exit points}.


All parking fees, if applicable, are additional and charged to the passenger/account.

Meet & Greet:

Meet and Greet Airport Service is offered at an charge $45.00 + HST and gratuity. The greeter will be instructed to meet the passenger by the exit of secured area with a sign that has his or her last name on it, the greeter will then escort the passenger to the designated pickup location (Assisting with the luggage).

Airport Prearrange Fee:

Airport Prearrange Fees are charged on pickups from the Lester B. Pearson Int’l Airport ONLY. These fees go directly to the GTAA {Greater Toronto Parking Authority}.


A 15% tip (gratuity) is added to every trip, there is no need to tip anything additional to the drivers unless you would like to.

Baby Seats:

Black Car Limousine Services DOES NOT provide baby seats and recommends that parents/travelers use their own baby seats. Black Car Limousine Services does offer storage of the baby seat/s for travelers going on round trips for an additional $10 per seat per trip (please mention that you will have baby seat/s to install in the vehicle
when you place your reservation).

Holidays Surcharges:

Holiday surcharge may be applied to trips occurring on some of the following:
Christmas Eve
Christmas Day
New Year’s Eve
New Year’s Day